Policy & Information
Shipping costs for orders delivered to continental USA will be calculated automatically by the system. International shipping costs will be calculated manually and confirmed with buyers by emails. You can choose to cancel your international order if you think the shipping cost is higher than you expected. Shipment will usually be made in 2 business days.
For orders being shipped to Military or MP, VI, GU, PR, HI & AK, we usually will add $9.99 for the S&H. If the items are too heavy, we will call or E-mail you the actual shipping fee. ( This addresses can't use free shipping promotions)
Note: We do not sell male enhancement product to residents of New Jersey.
Our product are categorized as health foods/supplements in the United States and so as we usually declare the merchandise. Please verify with the customs in your country for the entry regulations. If the parcel is rejected by your customs, you are still responsible for the shipping cost of your order.
Even though the recent rejection rate is very low, there might be some possibilities for your package being rejected. If your package is rejected, we will be able to refund you the cost of the product, but the shipping cost is not refundable.
If you do not receive your orders for a prolonged period of time, please check with your local customs. It is possible that your order is held by your local customs for further inspection. We are not responsible for orders held by the customs of your country.
Also, you agree that you will be responsible for import duties or customs costs that might be involved.
Please note that we are not responsible for any of the restrictions, duties, taxes and broker fee collected from your country. Should an item be returned by customs, the carrier charges us a 15% product return fee which the buyer will also be responsible for. The buyer will also by paying additional custom fees or duty fees if there is any.
Return can be made within 30 days after shipment. Please contact us before returning the product. Shipping and Handling is not refundable if the product is free from defects. Shipping costs of returning the product will be paid by the buyer. Opened health care products cannot be returned for refund. Unopened health care products can be returned for refund, however, a 15% restocking fee will apply.
We respect your privacy. We'll use your phone number or e-mail address to contact you for your order, or notifying you of changes/updates to the site or other news. We will not make your information available to other companies.